Payment & billing.

DriveWell Detailing is operated by Heron Samuel. · (240) 292-6248

Before the visit

For services within our online coverage and standard scope, choose any future date and time, review the itemized total and complete Stripe’s secure card setup to confirm your booking. Unusual service conditions and locations outside online coverage require review first. If staffing or property access requires a change, we will contact you to agree on a new appointment. You authorize card storage and the displayed after-service charge when completing checkout.

After the completed service

We charge the customer-approved visit total after service is complete. Saving a card does not collect payment. We ask for new approval before increasing the agreed total. Stripe stores payment details; DriveWell stores payment references and the agreed service record.

Monthly care

Monthly care is priced per completed visit. We do not charge simply because a calendar month has passed. The base rate and any visit-specific extras are shown for approval. Contact DriveWell to stop arranging future visits or update your service.

Changes, cancellations and payment issues

Call us before your appointment to request a change or cancellation. This website does not automatically assess cancellation or no-show fees. If a payment fails or your bank requires verification, we provide a secure Stripe invoice link. Contact DriveWell about billing errors, service concerns or refund requests; refunds are reviewed against the service performed and applicable requirements.

Your account

Optional sign-in uses Supabase Authentication. Google sign-in shares your basic profile, email address and profile picture to identify your account; DriveWell does not request access to your Gmail or Google Drive. A verified account can view its own bookings and billing records. Contact DriveWell to request correction or deletion of your account information, subject to records we must retain for completed services and billing.

Your information

We use your contact details, service address, vehicle selections, approval record and payment references to arrange service and manage billing. Your card number and security code are handled by Stripe and are not stored in DriveWell’s application database. We do not use booking consent as permission for unrelated marketing.